DELIVERY DELAYS

Royal Mail are currently handling an exceptionally high volume of parcels due to the recent festive period and ongoing Coronavirus restrictions. This is causing some parcels to be delayed by a day or two.

Parcels to the Channel Islands and international items appear to be worse affected, but hopefully they should be with customers soon.

Whilst this is obviously very disappointing to customers, unfortunately this is beyond our control. That being said, we can sympathise with the postal workers during this period and are grateful for them continuing to provide the best service they can under the circumstances.

If you have any concerns, please contact us, but in order for Royal Mail to investigate, please be aware that 10 working days need to have elapsed since the item was posted.

Thank you for your patience and understanding,

John, Herbivorez

Orders are dispatched Monday to Friday according to the following information. Orders placed Friday evening through Sunday will be dispatched on the following Monday. 

Please see below for how orders placed with us are currently being affected by Coronavirus.

Royal Mail

Orders placed by 3pm Mon - Fri will be dispatched same day. In order to meet this we have temporarily stopped sending via Royal Mail tracked 24 due to ongoing restrictions within the local delivery office making it impossible to guarantee same day dispatch. Instead we offer 1st Class recorded which can be dropped in to any Post Office (unlike tracked 24/48) allowing us to provide a better service. Delivery time should not be affected, there is just less tracking information en route.

Hermes

If choosing Hermes, any orders placed by 3pm Mon - Fri will be dispatched same day, with a delivery time of 2-4 days. Tracking information will be provided allowing you to keep an eye on your parcel.

We would like to thank all postal and courier service employees for their hard work during this difficult period.

All orders are sent in discreet packaging with no reference to Herbivorez or the contents within. Credit/Debit card statements will show either Herbivorez or Anything Goes Retail

UK & Channel Islands:

Royal Mail 1st Class Recorded: FREE for orders over £50, £2.95 for orders 49.99 and under. 

Hermes Standard: FREE for orders over £50, £2.95 for orders 49.99 and under.

EU Orders:

Since the UK has left the European Union, shipping to the EU has now changed. When you specify your address (either when ordering or through being logged in), UK VAT will be removed. This will now be charged by your local customs authority on entering the country, and it is possible you will incur additional fees.

Please note that all taxes, fees and duty (if applicable) are the responsibility of you, the customer. We are deeply sorry for any inconvenience this may cause.

All packages will be sent by Royal Mail International tracked & signed.

£9.95: Orders up to £50

£4.95: Orders up to £125

FREE: Orders over £125

These parcels aim to be delivered within 3-5 working days. Any customs fees (if applicable) are the responsibility of the customer. 

***Torches/Lighters cannot be sent outside of the UK***

Rest of the World:

We're happy to ship anywhere but the store is currently only set up to accept UK and European orders. We're working on changing that, but if you do wish to purchase, just contact us and we'll be happy to work something out!